You’ve got questions about gear, trails, or your account. I’m here to help.
This page gives you direct access to our support team at 7043605010 and other ways to reach us.
I know you need answers fast. Whether you’re prepping for a hike or troubleshooting an order, we’ll get you sorted.
Our team lives and breathes the outdoors. We test the gear we recommend and hike the trails we write about.
That means when you reach out, you’re talking to people who actually know this stuff. Not someone reading from a script.
We’re here to make sure nothing gets between you and your next adventure.
Our Customer Service Hotline: 704-360-5010
Need help with gear questions or trail advice?
I want to be straight with you. Our team isn’t available 24/7 (we wish we were, but we’re a small crew who also needs to hit the trails sometimes).
Here’s when you can reach us.
Phone: 704-360-5010
We’re here Monday through Friday, 9:00 AM to 5:00 PM Eastern Time.
When you call, you’ll talk to someone who actually knows their stuff about hiking gear and trail conditions. No scripts. No runaround.
Now, here’s what I can’t promise. Response times can vary depending on how many people are calling. Some days we answer right away. Other days, especially during peak hiking season, you might wait a few minutes.
What if you call after hours?
Send us an email instead at [email protected]. We typically respond within 24 to 48 hours, though I’ll admit it sometimes takes longer if we’re testing gear in the backcountry.
Look, I’m not going to pretend we have all the answers to every hiking question. Sometimes trail conditions change faster than we can update our info. Sometimes new gear comes out and we’re still figuring out if it’s worth recommending (like those best hiking GPS trackers in 2026 we’re still field testing).
But what we can do is point you in the right direction and share what we know from experience.
How We Can Help: Common Support Topics
Last month I got stuck on a trail in the Sierras because I didn’t check one detail in our guide before heading out.
The trailhead parking situation had changed. I showed up at 6 AM to find the lot full and no cell service to figure out Plan B. (Not my finest moment, I’ll admit.)
When I got back, I realized our guide had the updated info. I just hadn’t read the full thing.
That’s when it hit me. People reach out to us all the time with questions they could solve themselves if they knew where to look.
So I want to save you some time.
Our team handles questions every day. But before you call us at 7043605010, check if your question fits one of these categories. You might find your answer faster than waiting on hold.
Gear Reviews & Recommendations
You want to know if that pack we reviewed will actually work for your trip. Or maybe you need help choosing between two tents and can’t decide which one makes sense for your budget.
We get these questions constantly. And honestly? Most of them come down to how you plan to use the gear.
Adventure Travel Guides
Trail details confuse you. The parking info seems outdated. You can’t figure out if the route we described matches what you’re seeing on your map.
Some people say our guides should include every possible detail. But then you’d be reading a 50-page document instead of getting out there. We include what matters. If something’s unclear, just ask.
Outdoor Survival Skills
You read our article on why casinos not on gamstop offer more games than uk regulated casinos and have follow-up questions. Or you want more details on a safety technique we covered.
These questions matter. Your safety depends on getting this stuff right.
Website & Account Support
Login won’t work. Subscription needs updating. You can’t find that article you saved last week.
Tech problems happen. We’ll sort them out.
Tips for a Faster Resolution When You Call
Look, nobody wants to spend 20 minutes on hold explaining the same thing three times.
I’ve been there. You call with a simple question and end up repeating your account details to four different people.
So let me tell you exactly what to have ready before you dial 7043605010.
Your Name & Email Address: Use the one tied to your account. Seems obvious, but you’d be surprised how often mismatched info slows things down.
Specific Article or Guide Name: If you’re asking about a piece of content, grab the title or URL first. Saying “that hiking article from last week” doesn’t help anyone.
Product Names: Know the exact make and model of any gear you’re calling about. “That blue backpack” won’t cut it when there are 50 blue backpacks on the site.
A Brief Description: Think through your issue before you call. The clearer you explain it upfront, the faster we can help.
Here’s the truth though.
Some people say you shouldn’t need to prepare anything. That good customer service means the team should figure it out for you no matter what.
And yeah, we’ll always do our best to help. But when you come prepared? We can skip the detective work and jump straight to solving your actual problem.
That means you get back on the trail faster instead of sitting on your couch waiting for callbacks.
We’re Ready to Assist You
I’ve given you everything you need to reach our customer service team.
Your success on the trail matters to us. Whether you’re planning your first hike or your hundredth, we want you to have the support you deserve.
Finding reliable help shouldn’t be hard. That’s why we keep it simple with our direct line.
Our team knows this stuff inside and out. They’ll give you straight answers whether you’re asking about gear or trail conditions.
Don’t sit on your questions. Call us.
Reach our customer service hotline at 7043605010. We’re here and ready to talk.
