I know you need help and you need it now.
Maybe your gear isn’t working right. Maybe you have questions about an order. Maybe you’re planning something big and need advice before you hit the trail.
Whatever it is, we’re here to help.
This page gives you everything you need to reach our support team by phone. I’m talking about the actual number, when we’re available, and how to make sure your call gets you answers fast.
Here’s the direct line: 7346432068
We built this team to solve problems quickly. No runaround. No endless hold times. Just real people who know gear and trails.
You’ll find our hours below, plus a few tips that’ll help you get the most out of your call. Because I know your time matters, especially when you’re trying to get out there or fix something that’s keeping you from your next adventure.
Call us. We’ll get it sorted.
When to Call 7346432068 for Support
Think of phone support like a trail emergency beacon.
You don’t pull it out for every little thing. But when you really need help, you want someone on the other end who knows exactly what to do.
That’s what our phone line is for.
Our Phone Support Hours
We’re here Monday through Friday, 9:00 AM to 5:00 PM EST.
Outside those hours? I recommend using our email support. You’ll get a response within 24 hours, and honestly, for most things that works just fine.
Best For These Issues
Here’s when calling 7346432068 makes the most sense.
Order & Shipping Inquiries
You need to track a package that’s gone quiet. Or you’ve got questions about an order you already placed. Maybe you need a return authorization and want to get it sorted now instead of waiting.
We can handle all of that on the spot.
Product & Gear Questions
You’re trying to decide between two packs and need specifics about capacity. Or you’re wondering if a jacket will actually hold up in wet conditions. The kind of stuff that’s hard to figure out from a product page alone.
Our team knows the gear inside and out.
Adventure Guide Support
Can’t access your digital guide? Not sure how to interpret one of our trail recommendations? We’ll walk you through it.
Think of it like having a hiking buddy who’s already done the trail (because we have).
Warranty & Repair Claims
You need to start a claim or check where your repair stands. These conversations go faster when we can ask questions and get answers in real time.
Phone support cuts through the back and forth.
If you’re dealing with something else, email usually works better. But for these specific situations? Pick up the phone. We’re ready.
How to Prepare for Your Call: A Smoother Experience
I’ll never forget the time I called a gear company about a busted tent pole while standing in a parking lot before a weekend trip.
Wind howling. Cars rushing by. I could barely hear the rep and they couldn’t hear me.
We spent ten minutes just trying to confirm my order number. Then another five because I didn’t have the product name right. What should’ve been a quick fix turned into a 20-minute mess that almost derailed my whole adventure.
Don’t be like me.
Get Your Details Together First
Look, I want to help you fast. But I need the right information to do that.
Here’s what makes calls go smoothly:
For order issues, grab your order confirmation number and the email you used at checkout. Both of them. I can’t tell you how many times people have one but not the other.
For product questions, know the exact product name. If you’re calling about gear you already own, have it nearby. (Saying “that blue backpack thing” doesn’t help either of us.)
For warranty claims, find your proof of purchase first. If there’s visible damage, take a clear photo before you dial. Trust me on this one. It saves so much back and forth.
You can reach us at 7346432068 once you’ve got everything ready.
Find Some Quiet
Remember my parking lot disaster?
Background noise kills these conversations. I’ve had folks call me from hiking the worlds most beautiful forests top trails for nature lovers with wind ripping through their phone mic.
I get it. You’re excited about your next trip. But step inside or find a quiet spot first.
We both deserve a conversation where we can actually hear each other.
Alternative Support Channels for Your Convenience
Phone calls aren’t for everyone.
I know plenty of hikers who’d rather bushwhack through poison oak than sit on hold. (I’m one of them, actually.)
So here’s what you get instead.
Email Support
Send us your questions at [email protected]. We respond within 24 business hours. This works great when you need to explain something in detail or attach photos of gear issues.
You can think through your question. We can give you a complete answer. No rushing.
Our FAQ Page
We built this thing to answer the questions we hear most. Shipping timelines. Return policies. How to clean your pack after a muddy trail run.
It’s there when you need it. No waiting.
Online Contact Form
Fill out the form on our site and we’ll route it to the right person. Need gear advice? It goes to our product team. Order question? Straight to fulfillment.
Here’s the benefit you actually care about.
You choose how to reach us. Early morning before your hike? Late night after you get back? Doesn’t matter. Send your question when it works for you.
And if you need immediate help while you’re on the trail, call us at 7346432068.
But if you’re like me and prefer writing things out? These options give you the same support without the phone tag.
We’re Here to Help You Get Back on the Trail
You found the number you were looking for.
7346432068
That’s our direct line. We’re here to help when your gear fails or you need answers fast.
I know how frustrating it is when equipment breaks down right before a trip. Or when you’re standing in your garage trying to figure out why your pack isn’t working like it should.
You shouldn’t have to wait days for an email response or get lost in an automated system.
Our team knows this stuff inside and out. We’ve been on the trails ourselves and we understand what’s at stake when you need support.
Before you call, grab your order number and have details about your issue ready. It makes the conversation faster and gets you back outside sooner.
We’re available during our posted hours (check our contact page for current times). When you call, you’ll talk to someone who actually cares about solving your problem.
You came here to get help. Now you have everything you need to make that happen.
Call 7346432068 with your information ready. Let’s fix this so you can stop worrying about gear and start planning your next adventure.
