You’re looking for help with your order and you found the number 6094039172. You’re in the right place.
I know what it’s like when something’s off with an order. You don’t want a runaround. You want answers now.
This is our official customer service hub. We’re here to make sure your experience with us works from the moment you click buy until you’re out on the trail.
This page confirms the right contact info and shows you exactly how to prepare for your call. I’ll tell you what information to have ready and answer the questions we hear most often.
The goal is simple: get your issue solved fast so you can get back to planning your next adventure.
Official Contact Channels for Order Assistance
Look, I know how frustrating it is when you need help with an order and can’t figure out who to actually talk to.
You’ve got questions about your gear. Maybe your tracking number isn’t updating. Or you need to swap a size before your trip next weekend.
Here’s what you need to know.
We’ve set up clear ways to reach us so you’re not bouncing around trying to find the right person. No automated runaround. Just real help from people who know our products.
Call us at 6094039172
We’re available Monday through Friday, 9:00 AM to 6:00 PM Eastern. You’ll talk to someone who can pull up your order and sort things out right there on the call.
Need to send photos of a product issue? Email us at [email protected] instead. We’ll get back to you within one business day. Sometimes it’s just easier to show us what’s going on than to describe it.
For quick questions during business hours, hit up our Live Chat on the website. It’s the fastest way to get simple answers without waiting on hold.
Here’s something important.
We’ll never ask for your full credit card details after you’ve made a purchase. If someone does, it’s not us. We only need your order number to help you out.
The benefit? You save time and get your issues handled by the right people. No guessing which email to use or whether you’re talking to our actual team.
If you’re still deciding on gear, check out our guide on comparing the best trail running shoes for 2024 top picks for every runner. It’ll help you pick the right fit before you order.
How to Get the Fastest Resolution: A 3-Step Guide
Look, I know dealing with customer service isn’t anyone’s idea of fun.
You’ve got a problem. You want it fixed. And you don’t want to spend your afternoon explaining the same thing three times to three different people.
I’m going to show you exactly how to get your issue resolved on the first try.
Step 1: Have Your Order Number Ready
This is the big one. Without your order number, we’re basically flying blind.
You can find it in a few places:
- Your order confirmation email (yes, check spam if you have to)
- Your account dashboard if you set one up
- The packing slip that came with your gear
Write it down before you call. Better yet, have the email open on your phone.
Step 2: Know What You Need
Be specific about your problem. “Something’s wrong” doesn’t help either of us.
| Issue Type | What to Say |
|—————-|—————–|
| Shipping | “I need a status update on order #…” |
| Damaged item | “My item arrived damaged” |
| Returns | “I need to return or exchange…” |
| Product questions | “I have a question about assembly” |
The clearer you are, the faster we can help.
Step 3: Get Your Info Together
Before you reach out, grab anything that’ll help us see what happened.
Got a damaged item? Take a quick photo. We’ll need it anyway.
Tracking issues? Pull up your tracking number.
Can’t find something? Check your email for the original confirmation.
Pro tip: Call us at 6094039172 during off-peak hours (early morning or mid-afternoon). You’ll get through faster and we’ll have more time to help you properly.
Some people say you should just email and wait for a response. And sure, that works if your issue isn’t time-sensitive. But if you need your gear for a trip this weekend? Pick up the phone with your info ready.
That’s it. Three steps between you and a solution.
Frequently Asked Questions About Orders & Shipping
Look, I know you’ve got questions.
You’re about to drop money on gear that’ll keep you safe on the trail. You want to know exactly what happens after you hit that checkout button.
So let me walk you through the stuff people ask me most.
Q: I lost my order number. What do I do?
Don’t panic. It happens more than you’d think (especially after a long day on the trail when your brain is fried).
We can find your order using your full name and the email you used at checkout. Just have that info ready when you reach out. Call us at 6094039172 and we’ll get you sorted.
Q: How can I track my package?
Once your gear ships, you’ll get an email with a tracking number. That email also includes a direct link to the carrier’s site so you can watch your package move.
I recommend bookmarking that tracking page if you’re the type who checks it every hour. No judgment here.
Q: What is your return policy?
Here’s my advice. If the gear doesn’t work for you, send it back.
We give you 30 days to return unused items in their original packaging. No interrogation. No hassle. You can start a return by calling our hotline or heading to the Returns page on our site.
Q: An item I want is out of stock. When will it be available?
This one stings, I know. You find the perfect pack and it’s gone.
Sign up for back-in-stock notifications right on the product page. Our team can also check restock dates for popular items if you give them a call.
| Issue | Solution | How Long It Takes |
|———–|————–|———————-|
| Lost order number | Contact us with name and email | Under 5 minutes |
| Package tracking | Check shipping confirmation email | Instant |
| Returns | Visit Returns page or call | 24-48 hours to process |
| Out of stock items | Sign up for notifications | Varies by product |
Bottom line? Most questions get answered fast. But if you’re stuck, we’re here to help you get back to exploring beautiful forest trails nature lovers actually want to hike.
Troubleshooting Common Outdoor Gear Issues
Most people think gear problems mean you bought the wrong stuff.
I don’t buy that.
Here’s what really happens. You get home from the store, excited about your new boots or tent. Then something feels off. And instead of fixing it right there, you convince yourself it’ll work itself out on the trail.
That’s where things go sideways.
Sizing for Hiking Boots & Apparel
Everyone says you need to break in your boots. Walk around the house. Wear thick socks. Give them time.
Wrong.
If your boots don’t fit right out of the box, they never will. I’ve seen too many people limp off trails with blisters because they thought discomfort was normal.
It’s not.
Don’t wear them outside if something feels off. Call us at 6094039172 and we’ll get you sorted with a different size. Your feet (and your next hike) will thank you.
Tent & Shelter Setup
Look, I know you think you can figure it out without instructions. We all do.
But tents aren’t intuitive anymore. They’re designed for weight savings and weather protection, not ease of setup. Check the video guides in our Resources section before you’re standing in the dark trying to remember which pole goes where.
Backpack Adjustments
Here’s the thing nobody tells you. Most hikers wear their packs wrong.
They blame the pack for being uncomfortable when really, they just never adjusted it properly. Your torso length matters more than you think. Our Backpack Fitting Guide shows you exactly what to do before you head out.
A few minutes of adjustment beats hours of shoulder pain.
We’re Here to Get You Back on the Trail
This guide has confirmed that our customer service hotline, 609-403-9172, is your direct line for any assistance you need with your order number. We’ve outlined the best ways to contact us and how to prepare for a fast resolution.
I know that waiting for gear or dealing with an order issue is the last thing you want to do. Your real goal is to get outside and start your next adventure.
Our support process and team are here to solve problems quickly. You spend less time on the phone and more time on the trail. Your satisfaction is what we care about.
Please don’t hesitate to reach out. Call us at 609-403-9172 during business hours, or send an email to our support team.
We’re ready to help.
